A helpful first response
Answer routine questions from information your agency approves, with an agreed route for anything unclear.
For agencies & local authorities
A clearer path to public services.
Put useful answers and the right team within reach. Explore AI for citizen enquiries, hotline support and everyday service requests.
CITIZEN SERVICE & HOTLINE AI
Active Municipal Queues & GIS Ticketing Sync
Start with everyday bottlenecks Less repetition.
Less repetition.
More useful work.
Build around a real operational friction point, one verified workflow at a time.
01
The same questions reach several departments.
02
Complaints arrive without the details staff need.
03
Citizens have to repeat their enquiry after a transfer.
Interactive Simulation See the next step
See the next step
take shape.
Switch between Bahasa Malaysia and English, then step through the conversation to see how customer enquiries convert into structured staff briefs.
Citizen service enquiryActive now • Verified handover
Paused(Step 1 of 3)
If the department cannot be determined, the service desk reviews the request. This walkthrough uses fictional information. It does not send messages or create real bookings.
An illustrative workflow, engineered to adapt to your approved knowledge base, CRM systems, and governance policies.
Proven in Public Service
Engineered for high-volume citizen services.
Agencies face thousands of daily enquiries, hotline queues, and municipal reports. Lyfe deploys autonomous agents that connect directly to municipal GIS databases and ticketing queues to capture, verify, and route issues with complete auditability.
Zero Legacy System Rebuild
Integrates natively with existing agency ticketing portals, SISPAA workflows, and municipal asset databases without costly software replacement.
2-Way Status & Asset Verification
Verifies municipal asset IDs (e.g., streetlights, potholes), checks live department queue statuses, and logs verified tickets in real time.
Officer Control & Policy Governance
Citizen questions and complaint intake are automated 24/7, while discretionary decisions, policy exceptions, and approvals remain strictly with authorized officers.
Practical Architecture
Built around your team.
Every feature is designed to augment your personnel with clean handover summaries and unambiguous responsibilities.
A request staff can act on
Collect the location, issue and relevant details before routing an enquiry to the responsible team.
Continuity across handovers
Give officers a concise summary so citizens can continue the conversation without starting again.
Connect, then expand
Connect the services you already have.
A citizen-service workflow can be a starting point for a wider Bobot superapp. We assess existing systems, access and approval requirements before defining the integration scope.
People own the decisions.
Policy exceptions, approvals and consequential decisions stay with the responsible officers.
What a focused pilot measures
- Enquiry resolution
- Time to the right department
- Quality of staff handover
Success measures, SLAs, and baseline figures are formally agreed with your department before pilot deployment.
Let’s start with your workflow.
Bring the process your team knows best. We’ll explore a focused, high-impact pilot together.
Engineered in Malaysia · Tailored to your organization