.workflow-demo{background:#fff;border:1px solid var(--color-border);border-radius:var(--radius-xl);overflow:hidden;box-shadow:var(--shadow-featured);color:var(--color-text);text-align:left;position:relative;transition:box-shadow .3s ease}.workflow-demo:hover{box-shadow:var(--shadow-featured)}.demo-windowbar{height:56px;display:flex;align-items:center;justify-content:space-between;padding:0 24px;border-bottom:1px solid var(--color-border);background:linear-gradient(180deg,#fff,#f8fafc);gap:16px}.window-brand{display:flex;align-items:center;gap:10px;font-size:14px;font-weight:600;color:var(--color-text)}.mini-mark{font-size:20px;font-weight:700;color:var(--color-primary);line-height:1}.demo-badge{font-size:12px;font-weight:600;letter-spacing:.02em;border:1px solid var(--color-border-blue);background:var(--color-pale-blue);color:var(--color-primary);border-radius:var(--radius-pill);padding:4px 12px;white-space:nowrap}.scenario-tabs{display:flex;padding:10px 16px;gap:8px;border-bottom:1px solid var(--color-border);background:#f8fafc;overflow-x:auto}.scenario-tabs button{font-size:14px;font-weight:500;flex:1;background:transparent;color:var(--color-text-secondary);border:1px solid transparent;border-radius:var(--radius-sm);padding:8px 14px;line-height:1.4;white-space:nowrap;transition:all .15s ease}.scenario-tabs button:hover{background:var(--color-pale-blue);color:var(--color-primary)}.scenario-tabs button[aria-selected=true]{background:#fff;border-color:var(--color-border);color:var(--color-primary);box-shadow:0 2px 6px #0f172a0d;font-weight:600}.demo-columns{display:grid;grid-template-columns:1.15fr 1fr}.conversation-pane{min-width:0;display:flex;flex-direction:column}.conversation-heading{display:flex;gap:12px;align-items:center;padding:20px 24px;border-bottom:1px solid var(--color-border-subtle);background:#fff}.agent-avatar{width:40px;height:40px;display:grid;place-items:center;border-radius:var(--radius-md);background:var(--color-pale-blue);border:1px solid var(--color-soft-blue);color:var(--color-primary);flex-shrink:0}.conversation-heading strong{display:block;font-size:15px;font-weight:650;color:var(--color-text);line-height:1.35}.conversation-heading>div>span{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--color-text-muted);margin-top:3px}.conversation-heading i{width:6px;height:6px;border-radius:50%;background:#10b981}.language-switch{margin-left:auto;display:flex;gap:4px;background:var(--color-surface-muted);padding:3px;border-radius:var(--radius-sm);flex-shrink:0}.language-switch button{border:1px solid transparent;background:none;padding:5px 10px;font-size:13px;font-weight:500;color:var(--color-text-muted);border-radius:6px;transition:all .15s ease}.language-switch button[aria-pressed=true]{background:#fff;color:var(--color-primary);font-weight:600;box-shadow:0 1px 4px #0f172a14}.agent-live-subtitle{display:flex;align-items:center;gap:7px;font-size:13px;color:var(--color-text-muted);margin-top:3px}.status-dot{width:7px;height:7px;border-radius:50%;background:#10b981;display:inline-block;flex-shrink:0}.status-dot.pulse-typing{background:#3b82f6;box-shadow:0 0 0 3px #3b82f640;animation:pulseDot 1s infinite alternate}@keyframes pulseDot{0%{transform:scale(.9);opacity:.6}to{transform:scale(1.25);opacity:1}}.messages{min-height:330px;max-height:420px;padding:24px;display:flex;flex-direction:column;gap:16px;background:#fff;overflow-y:auto;scroll-behavior:smooth}.chat-date{text-align:center;font-size:11px;font-weight:600;letter-spacing:.08em;color:var(--color-text-muted);text-transform:uppercase;margin-bottom:2px}.message{display:flex;flex-direction:column;max-width:82%;font-size:15px;line-height:1.45;margin-bottom:2px}.message>span{padding:12px 18px;position:relative;word-break:break-word}.message.customer{align-self:flex-end}.message.customer.pop-in{animation:messageEnter .28s cubic-bezier(.22,1,.36,1) both}.message.customer>span{background:linear-gradient(135deg,#007aff,#0056d2);color:#fff;border-radius:18px 18px 4px;box-shadow:0 4px 14px #007aff47,inset 0 1px #fff3;border:1px solid rgba(255,255,255,.15);-webkit-font-smoothing:antialiased}.message.agent{align-self:flex-start}.message.agent.pop-in{animation:messageEnter .28s cubic-bezier(.22,1,.36,1) both}.message.agent>span{background:#e9e9eb;color:#0f172a;border-radius:18px 18px 18px 4px;border:1px solid rgba(0,0,0,.05);box-shadow:0 2px 8px #0f172a0a}.message small{font-size:11px;color:var(--color-text-muted);margin:5px 6px 0;letter-spacing:.01em}.message.customer small{text-align:right}@keyframes messageEnter{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.typing-indicator-wrap{align-self:flex-start;display:flex;flex-direction:column;animation:messageEnter .24s ease-out both}.typing-bubble{display:inline-flex;align-items:center;gap:5px;padding:12px 18px;border-radius:18px 18px 18px 4px;background:#e9e9eb;border:1px solid rgba(0,0,0,.05);box-shadow:0 2px 8px #0f172a0a;width:fit-content}.typing-dot{width:7px;height:7px;border-radius:50%;background:#8e8e93;display:inline-block;animation:iosDotBounce 1.3s infinite ease-in-out}.typing-dot:nth-child(1){animation-delay:0s}.typing-dot:nth-child(2){animation-delay:.2s}.typing-dot:nth-child(3){animation-delay:.4s}@keyframes iosDotBounce{0%,60%,to{transform:translateY(0);opacity:.35}30%{transform:translateY(-6px);opacity:1}}.typing-author{font-size:11px;color:var(--color-text-muted);margin-top:5px;margin-left:6px}.next-step-hint{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--color-text-muted);background:var(--color-bg-secondary);padding:8px 14px;border-radius:var(--radius-sm);border:1px dashed var(--color-border);margin-top:4px;animation:fadeIn .3s ease both}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.demo-controls{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 20px;border-top:1px solid var(--color-border-subtle);background:#f8fafc;margin-top:auto;flex-wrap:wrap}.demo-playback-status{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--color-text-secondary);font-weight:500}.status-indicator-dot{width:8px;height:8px;border-radius:50%;background:#94a3b8;display:inline-block;flex-shrink:0;transition:all .2s ease}.status-indicator-dot.active-pulse{background:#10b981;box-shadow:0 0 0 3px #10b98133;animation:pulseGreen 1.8s infinite}@keyframes pulseGreen{0%{box-shadow:0 0 #10b98180}70%{box-shadow:0 0 0 6px #10b98100}to{box-shadow:0 0 #10b98100}}.playback-text{font-weight:600;color:var(--color-text)}.demo-step-counter{font-size:12px;color:var(--color-text-muted)}.demo-control-buttons{display:flex;align-items:center;gap:6px;margin-left:auto}.btn-control{display:inline-flex;align-items:center;gap:6px;font-size:12.5px;font-weight:600;border-radius:var(--radius-sm);padding:6px 12px;min-height:34px;transition:all .15s ease;cursor:pointer;line-height:1}.btn-playpause,.btn-replay{background:#fff;border:1px solid var(--color-border);color:var(--color-text-secondary);box-shadow:0 1px 3px #0f172a0a}.btn-playpause:hover,.btn-replay:hover{background:#f1f5f9;border-color:#cbd5e1;color:var(--color-text)}.btn-next{background:var(--color-pale-blue);color:var(--color-primary);border:1px solid var(--color-soft-blue)}.btn-next:hover{background:var(--color-soft-blue);color:var(--color-primary-hover)}.workflow-pane{background:#f8fafc;border-left:1px solid var(--color-border);padding:24px;display:flex;flex-direction:column}.workflow-label{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:650;color:var(--color-text);letter-spacing:.02em;text-transform:uppercase}.workflow-steps{display:grid;gap:14px;margin-top:20px;margin-bottom:24px}.workflow-step{display:flex;align-items:center;gap:12px;font-size:14px;font-weight:500;color:var(--color-text-muted);position:relative}.workflow-step:not(:last-child):after{content:"";position:absolute;left:12px;top:26px;width:2px;height:14px;background:var(--color-border)}.step-marker{width:26px;height:26px;border:1px solid var(--color-border);border-radius:50%;display:grid;place-items:center;flex-shrink:0;font-size:12px;font-weight:600;background:#fff;color:var(--color-text-muted);position:relative;z-index:1}.workflow-step.active{color:var(--color-text);font-weight:600}.workflow-step.active .step-marker{background:var(--color-pale-blue);border-color:var(--color-primary);color:var(--color-primary)}.handover-record{background:#fff;border:1px solid var(--color-border);border-radius:var(--radius-md);overflow:hidden;box-shadow:0 2px 10px #0f172a0a}.handover-record.ready{border-color:#a7f3d0;box-shadow:0 4px 16px #10b9811a}.record-top{padding:14px 16px;display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:14px;font-weight:600;border-bottom:1px solid var(--color-border-subtle);background:#fafafa}.record-status{font-size:12px;font-weight:600;color:var(--color-text-muted);padding:4px 10px;background:var(--color-surface-muted);border-radius:var(--radius-pill)}.ready .record-status{color:#065f46;background:#d1fae5}.handover-record dl{padding:8px 16px}.handover-record dl>div{padding:8px 0;border-bottom:1px solid var(--color-border-subtle)}.handover-record dl>div:last-child{border-bottom:none}.handover-record dt{color:var(--color-text-muted);font-size:12px;line-height:1.4}.handover-record dd{font-size:14px;font-weight:550;color:var(--color-text);margin-top:2px;line-height:1.4}.queue{display:flex;gap:8px;align-items:center;padding:12px 16px;background:#f8fafc;font-size:13px;font-weight:500;color:var(--color-text-secondary);border-top:1px solid var(--color-border-subtle)}.human-control{display:flex;gap:8px;align-items:center;font-size:13px;color:var(--color-text-muted);margin-top:20px}.demo-footnote{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--color-text-muted);border-top:1px solid var(--color-border);padding:14px 24px;background:#f8fafc}.demo-footnote>span:last-child{margin-left:auto;color:var(--color-text-muted)}.demo-explainer{display:flex;gap:14px;padding:20px 24px;background:#f8fafc;border-top:1px solid var(--color-border);align-items:flex-start}.demo-explainer>svg{flex-shrink:0;color:var(--color-primary);margin-top:2px}.demo-explainer p{font-size:14px;line-height:1.6;color:var(--color-text-secondary)}.demo-explainer p span{display:block;color:var(--color-text-muted);font-size:13px;margin-top:4px}.new-message{animation:enter .35s cubic-bezier(.22,1,.36,1) both}.compact .messages{min-height:250px}.compact .handover-record dl>div{display:flex;justify-content:space-between;align-items:baseline;gap:10px;padding:7px 0}.compact .handover-record dd{text-align:right;max-width:65%}.system-action-card{background:#fff;border:1px solid var(--color-border);border-radius:var(--radius-md);padding:14px 16px;margin-bottom:16px;box-shadow:0 2px 10px #0f172a0a;transition:all .25s ease}.system-action-head{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:600;color:var(--color-text);padding-bottom:10px;border-bottom:1px solid var(--color-border-subtle);margin-bottom:10px}.sys-pulse-dot{width:8px;height:8px;border-radius:50%;background:#94a3b8;flex-shrink:0;transition:background .3s ease}.sys-pulse-dot.live{background:#10b981;box-shadow:0 0 0 4px #10b98133}.sys-target-name{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:12.5px;font-weight:600;color:var(--color-text-secondary)}.sys-status-badge{font-size:11px;font-weight:600;padding:2px 8px;border-radius:var(--radius-pill);background:var(--color-surface-muted);color:var(--color-text-muted);transition:all .2s ease}.sys-status-badge.synced{background:#d1fae5;color:#065f46}.system-action-body{display:flex;flex-direction:column;gap:10px}.sys-action-item{display:flex;gap:10px;align-items:flex-start;font-size:12px;color:var(--color-text-muted);transition:color .2s ease}.sys-action-item.active{color:var(--color-text)}.sys-action-dot{width:6px;height:6px;border-radius:50%;background:var(--color-border);margin-top:6px;flex-shrink:0;transition:all .2s ease}.sys-action-item.active .sys-action-dot{background:var(--color-primary);box-shadow:0 0 0 3px #2563eb26}.sys-action-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.03em;color:var(--color-text-muted);margin-bottom:2px}.sys-action-item.active .sys-action-label{color:var(--color-primary)}.sys-action-desc{font-size:12.5px;line-height:1.4;color:var(--color-text-secondary)}.sys-rebuild-banner{display:flex;align-items:center;gap:6px;font-size:11.5px;font-weight:550;color:var(--color-primary-deep);background:var(--color-pale-blue);border:1px solid var(--color-border-blue);padding:6px 10px;border-radius:var(--radius-sm);margin-top:12px}@media(max-width:1024px){.compact .demo-columns{grid-template-columns:1fr}.compact .workflow-pane{display:none}}@media(max-width:768px){.demo-columns{grid-template-columns:1fr}.workflow-pane{border-left:0;border-top:1px solid var(--color-border);padding:20px}.compact .workflow-pane{display:none}.messages{min-height:260px;padding:18px}.demo-windowbar{padding:0 16px}.scenario-tabs{padding:8px 12px}.conversation-heading{padding:16px}}@media(pointer:coarse){.scenario-tabs button,.language-switch button,.btn-control{min-height:44px;min-width:44px}}.workflow-demo.compact{container-type:inline-size}@container (max-width: 720px){.compact .demo-columns{grid-template-columns:minmax(0,1fr)}.compact .workflow-pane{display:none}}